Yes, within 14 days of receiving their order, customers can return products and get a full refund. Products that customers wish to return must be in perfect condition with all original packaging and components. Customers will receive a full refund once the watch is returned to D1 Milano in good condition.

We are unable to offer a free exchange or return service. In the event that a customer does not like the product and requests a return, the customer will have to bear the shipping costs for returning the original watch to Terra Cielo Mare.

There are two ways to return the item:

1) Terra Cielo Mare will organize a pick up service to collect the watch from the customer. Please contact our customer service using the contact form to organize the pickup and to follow the necessary processes for the change; (Customers will have to bear the cost of the collection service. Terra Cielo Mare will communicate the final cost before starting the collection process and this cost will be deducted from the refund amount once the watch arrives at Terra Cielo Mare in good condition. conditions);

2) Customers can also use their preferred shipping service to ship the original watch. Terra Cielo Mare recommends using a registered parcel service so that both the customer and Terra Cielo Mare are able to track the status of the parcel. Please provide the tracking number to our customer service using the contact form .

Terra Cielo Mare will process the full refund to the customer within 48 hours, once the watch has arrived at Terra Cielo Mare in good conditions.

Please follow the steps listed below when returning your package:

1 . Repack the product in its original packaging with labels and tags still attached.

2. Make sure you use the correct address and shipping information for the return package (Terra Cielo Mare will verify all information with customers if they choose to use the collection service provided by Terra Cielo Mare)

3. Obtain proof of postage from the post office / courier. Please do not send the package through the mailbox without first obtaining the shipping certificate and the tracking number.

4. Please keep the shipping certificate as you will need it to validate proof of return.

5. Please return the package to the addresses listed below, including your order number.

Europe (UK, Switzerland included)

KWL Warehousing & Logistics

Bamfordweg 1, 6235 NS Ulestraten

The Netherlands < / p>

Tel: +31 (0) 43 763 20 74

Rest of the world

Luminal Agency Limited

Unit 802, 8 / F, Laws Commercial Plaza

788 Cheung Sha Wan Road Cheung Sha Wan

Hong Kong

Once our warehouse has received the product, we will first evaluate its condition (in the original packaging with all components and accessories included), then our customer service will coordinate with the customer for the correct amount to be refunded and process the refund within 48 hours.

On average, it takes about 5 working days for the returned package to arrive at D1 Milan. Our Customer Service will provide customers with more precise timing based on the courier used and their location, while the refund will be issued to the customer within 48 hours of arrival of the return package.

Yes, within 14 days of receiving the order, the customer can return or exchange the product. The product customers wish to exchange must be in perfect condition with all original packaging and components. Customers can exchange it for another product of equal, greater or lesser value; our customer service will assist customers in managing the price difference (Terra Cielo Mare will refund customers the difference for a lower priced product and invoice customers for the difference for a higher priced product) and regarding the procedures for exchange shipment.

We are unable to offer a free exchange or return service. In the event that a customer does not like the product and requests an exchange, the customer will have to bear the shipping costs for returning the original watch to Terra Cielo Mare while Terra Cielo Mare will bear the shipping costs for the new product.

The exchange procedure will begin when the original watch is returned to Terra Cielo Mare. There are two ways to return the item:

1) Terra Cielo Mare will organize a pick up service to collect the watch from the customer. Please contact our customer service using the contact form to organize the pickup and to follow the necessary processes for the change; (Customers will have to bear the cost of the collection service. Terra Cielo Mare will communicate the final cost before starting the collection process).

2) Customers they can also use their preferred shipping service to ship the original watch. Terra Cielo Mare recommends using a registered parcel service so that both the customer and Terra Cielo Mare are able to track the status of the parcel. Please provide the tracking number to our customer service using the contact form specifying the new product with which you intend to make the change.

Please follow the steps listed below when returning your package:

1. Repack the product in its original packaging with labels and tags still attached.

2. Make sure you use the correct address and shipping information for the return package (Terra Cielo Mare will verify all information with customers if they choose to use the collection service provided by Terra Cielo Mare)

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3. Obtain proof of postage from the post office / courier. Please do not send the package through the mailbox without first obtaining the shipping certificate and the tracking number.

4. Please keep the shipping certificate as you will need it to validate proof of return.

5. Please return the package to the addresses listed below, including your order number.

Europe (including UK, Switzerland)

KWL Warehousing & Logistics

Bamfordweg 1, 6235 NS Ulestraten

The Netherlands < / p>

Tel: +31 (0) 43 763 20 74

Rest of the world

Luminal Agency Limited

Unit 802, 8 / F, Laws Commercial Plaza

788 Cheung Sha Wan Road Cheung Sha Wan

Hong Kong

Once our warehouse has received the product, we will evaluate its condition first (in the original packaging with all components and accessories included), then our customer service will assist the customer with the exchange process.

On average, it takes about 5 working days for the returned package to arrive at Terra Cielo Mare and another 5 working days for the new shipment of the product requested in exchange to reach the customer. The price difference will be defined together with the shipping agreements and our Customer Service will provide customers with more precise timing based on the courier used and their location.

The average delivery time for our shipments is 5 working days.

Our warehouse will process orders starting the next business day after your order is placed. Please allow 5 business days for delivery.

Please note that our delivery times are estimates only and may vary due to external factors such as: Vacations, courier performance during peak periods or restrictions present in a country. In case the shipping country designated by the customer is affected by any of the above factors, the customer will be informed by a relevant disclaimer on the checkout page.

Customers can simply add the product they wish to purchase to their shopping cart, then proceed to the checkout page and fill in their personal information, shipping address, and payment details.

On the checkout page, there will be a discount code box in which customers can enter the relevant discount code to be reflected on the payment total. Please note that D1 Milano only accepts one discount code per order.

As soon as the transaction has been processed, customers will receive an email with the order confirmation and order number. Customers can always access their order information by clicking on the "VIEW YOUR ORDER" button located in that email.

In the case that customers are unable to find any such emails from D1 Milano, even after checking their spam inbox, there may be a chance that the email address provided when placing the order was wrong. Please contact our Customer Service team by using the Contact Form, and provide as many details as possible regarding the order, in order to allow us to better locate it.

Please contact our Customer Service team by using the Contact Form.

For customers ordering from our European website, that have provided a shipping address within the European Union, the order will not be subject to import duties, as it will be shipped directly from our warehouse in Europe.
For customers ordering from our International website or outside the EU, most of the shipments will be subject to import duties that may vary depending on the country in which the order was shipped.

We do sincerely apologize for this inconvenience. Please contact our Customer Service team by using the Contact Form and provide detailed information and pictures of the received product, and our team will proceed to assess the situation and manage the request with utmost priority.

Credit Cards, PayPal, and Apple Pay.

The reason this may occur is because our payment gateway provider automatically rejects any payments that contain mismatched or unclear information or payment and billing details, as a means to protect customers from possible risks or frauds.

If this occurs, we suggest customers to try the following methods below, and proceed to make the payment again:

• - Use their own Account and own Credit Card;

• - Disconnect from any VPNs, and use secured networks;

• - Use a device often used to place online orders, or another secured device;

• - Ensure all the information provided when placing the order is correct.

Click the $USD button on the D1 Milano website's main menu, and choose the preferred currency.

To request for an invoice to be shared in a PDF, please contact our Customer Service team by using the Contact Form, and provide the order information and any specific requests regarding the invoice details.

Terra Cielo Mare offers a 2-Year warranty guarantee service for customers who purchase our products directly on the D1 Milano website.

For products purchased from our website, our warranty is for 2 years from the date of purchase. We will replace or repair a watch if the defect is covered by the warranty.

For customers purchasing from other channels, such as local authorized retailers, the warranty service will be handled by the original retailer.

The warranty covers manufacturing defects due to faulty material or workmanship only on the watch components itself (movement, case, bracelet or strap, hands and indexes) under normal condition of use. Other components or areas not included in the above will not be covered by this warranty.

Customers requiring further information about the warranty, please send an email to our Customer Service team using the Contact Form. Specify the full name, address, and order number references (if purchased through our website), and a detailed description of the problem.

Note that repair/replacements will not be processed under the warranty in the following cases:

• -Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)

• -Failure or damage caused by unjustifiable repair or customization

• -Aesthetical changes that occur during normal wear and tear, or aging occurrences (minor scratches, color changes on the case or strap, peeling of the plating)

• -If no proof of purchase is available

• -Battery replacement

Suggeriamo ai clienti di fare riferimento al luogo in cui hanno originariamente acquistato il prodotto (rivenditori ufficiali, sito ufficiale D1 Milano). Nel caso in cui la garanzia per le riparazioni non sia coperta da nessuna delle parti, o l'orologio non sia stato acquistato dai nostri canali ufficiali, o se il periodo di 2 anni è scaduto, si prega di notare che potrebbero verificarsi costi aggiuntivi e dovranno essere sostenuti dal cliente.

We sincerely apologize for this inconvenience. Please contact our Customer Service team by using the Contact Form and provide detailed information and pictures of the damaged product. Our team will assess the situation and manage the request with utmost priority.